Complaints, Comments and Suggestions
At West View Surgery we always try to provide the best service possible to all of our patients. However, if you feel that you are unhappy with the service you have received, please see our complaints leaflet below which gives you information on what to do next.
We aim to offer a friendly, personal, comprehensive health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please contact us either in person, writing or by telephone to let us know your thoughts. We endeavour to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.
If you would like to give feedback or make a complaint regarding an NHS service, please click on the following link: http://www.info.doh.gov.uk/contactus.nsf/memo?openform
The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS). The NHS Advisory Service is free, independent and confidential and can help you to understand the NHS complaints process and make a complaint about your issues. If you do not feel comfortable making a complaint by yourself, or you need support at any point during the complaints process, they can give you that support.
Helpline: 0300 330 5454
Textphone: 0786 002 2939
Fax: 0300 088 3762