West View Surgery

Practice News

West View Surgery Privacy Notice

 

West View Surgery has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

 

What information do we collect about you?

 

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

 

How we will use your information

 

Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases such as the Clinical Practice Research Datalink and QResearch or others when the law allows.

 

In order to comply with its legal obligations, this practice may send data to NHS Digital when directed by the Secretary of State for Health under the Health and Social Care Act 2012. Additionally, this practice contributes to national clinical audits and will send the data that is required by NHS Digital when the law allows. This may include demographic data, such as date of birth, and information about your health which is recorded in coded form; for example, the clinical code for diabetes or high blood pressure.

 

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.

 

Maintaining confidentiality and accessing your records

 

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies, you have a right to have the inaccurate data corrected.

 

Risk stratification

 

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including West View Surgery; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 

 

 

Invoice validation

 

Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

 

Opt-outs

 

You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering to opt out online (national data opt-out programme) or if you are unable to do so or do not wish to do so online, by speaking to a member of staff.

 

Retention periods

 

In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration.

 

What to do if you have any questions

 

Should you have any questions about our privacy policy or the information we hold about you, you can:

 

  1. Contact the practice’s data controller via email at stynccg.westviewsurgery@nhs.net. GP practices are data controllers for the data they hold about their patients[1]
  2. Write to the data controller at West View Surgery
  3. Ask to speak to the practice manager Mary Lynch, or her deputy Karen Auty

 

The Data Protection Officer (DPO) for West View Surgery is based at South Tyneside CCG.

 

Complaints

 

In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.

 

Changes to our privacy policy

 

We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes. This policy is to be reviewed as necessary and no later than 25th May 2019.

 

 

 

 

We are part of a collaboration and evening and weekend appointments are now available. Speak to the Practice to book. You can find out more at www.urgentoremergency.co.uk

The appointment could be at a different Surgery with a GP or Nurse other than your own. You should be aware that these clinicians would have access to your medical records.

All GP Practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each Practice.

 

The average pay for GPs working in Drs Kulkarni’s Surgery in the last financial year was £57,664 before tax and national insurance.  This is for 1 full time GP and 1 part time GP who worked in the practice for more than six months.

We offer the facility for patients to view online, export or print detailed coded information held in their medical records.

Patients are also able to book, view, amend, cancel and print appointments online.

There is also the ability to order online, view and print a list of repeat prescriptions for drugs, medicines or appliances.

Summary information from medical records relating to medications, allergies, adverse reactions and any other items agreed between the Practice and individual patient are able to viewed online, exported or printed.

If you are interested in registering for this facility please contact the receptionist bringing I.D. with you and we can give you the registration form.

 

The Friends and Family Test is used to provide information and feedback from our patients for the purpose of improving our service to you.

This is an anonymous test and should only take a very short amount of your time.

We would like you to think about your recent experiences of our services and there is a questionnaire available from Reception which we would be grateful if you would complete.

The 47 questionnaires received from 1st July 2017 to 31st May 2017 were answered as follows:

Question 1 – How likely are you to recommend our GP Practice to friends and family if they needed similar care of treatment?

41 patients said it was Likely or Extremely Likely that they would recommend the Practice.

4 said it was neither likely or unlikely.

1 said it was unlikely.

1 said it was extremely unlikely.

This resulted in 87.2% of patients were willing to recommend us.

In answer to Question 2 – If you wished to express dissatisfaction with any aspect of our service, would you know how to do so?

36 said they did know and 11 said they did not know.

This is an improvement on last year and we now have Leaflets which explain the Complaints Service more fully.

‘Protect yourself and your family from flu’

 People in South Tyneside at risk from flu – including the parents of two,  three and four -year-old children – are being urged to take up the offer of a free flu vaccination from West View Surgery.

We are appealing to all the vulnerable groups to protect themselves this winter by getting vaccinated.

A nasal spray vaccine will be offered to healthy two,  three and four -year-old children in a bid to slow down the spread of the virus.

This marks the first step in an extension to the national flu vaccination programme, which will eventually include yearly vaccination of all 2-16 year olds.

Dr Matthew Walmsley, Chair of South Tyneside CCG said:

‘For the majority of people, flu is an unpleasant, but not life-threatening illness. However, it can be very serious for older people and those groups at risk of developing complications.

‘They include those with weakened immune systems as well as underlying conditions such as neurological disorders, liver, lung or renal disease, heart problems or diabetes and pregnant women.

‘Vaccination remains the best way to protect against the potential serious harm from flu this winter. I urge everyone entitled to a free vaccine, to take up the offer – especially the parents of young children who qualify.’

A national advertising campaign is underweay to encourage take-up of the vaccine.

Nationally almost 800 people were admitted to intensive care with complications of flu last year. Each winter hundreds of thousands of people see their GP and tens of thousands are admitted to hospital.

Dr Walmsley continued: ‘Severe winter flu and its complications can make people really ill and can kill.

‘You are eleven times more likely to die from flu if you are in a clinical at risk group. I urge everyone who is eligible, to get the vaccine and help protect themselves and their families this winter.’

The flu vaccine changes every year to fight the latest strains of flu, so even if you had a vaccine last winter you need another one this year to stay safe from flu.

Simply contact us to arrange a convenient appointment and get you or your child vaccinated. It’s quick, safe and free for those at risk from the virus and for young children.

FACT BOX

 People who need the free flu vaccination include:

 People aged 65 years or over

  • All pregnant women (including those women who become pregnant during the flu season).
  • All healthy two, three and four year olds
  • Adults and children over two with a serious medical condition such as
    •  Long term severe asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
    •  Long-term heart disease, such as heart failure
    •  Long term kidney disease and liver disease
    •  Long term neurological disease, such as Parkinson’s disease or motor neurone disease
    •  Diabetes
    •  A weakened immune system due to disease (such as HIV/AIDS) or treatment (such as cancer treatment)
  • People living in long stay residential care homes
  • People who are in receipt of a carer’s allowance, or those who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill

 As part of a pilot programme, all primary school aged children in some areas are also being offered the vaccination this year.

Don’t wait until there is a flu outbreak this winter: contact us now to get your seasonal flu vaccination.

 

 

 

 

What is NHS 111?
NHS 111 is a telephone service which makes it easier for you to access local health services, when you have an urgent need and the GP practice is closed.

if you need to contact the NHS for urgent care there are only three numbers you need to know; 999 for life-threatening emergencies; your GP surgery 0191 2834820, or 111 when you need medical help fast but it’s not an emergency.

When you call 111 you will be assessed, given advice and directed straightaway to the local service that can help you best-that could be an out-of-hours doctor, walk-in centre or urgent care centre, community nurse, emergency dentist or late opening chemist.

NHS 111 is available 24 hours a day, 7 days a week, 365 days a year.
Calls from landlines and mobile phones are free.

When to call 111
You should call 111 when:
You think you need to go to A&E or to another NHS urgent care service
Your GP surgery is closed and you need healthcare advice
You don’t know who to call for medical help.

When to call 999
Call 999 for life threatening emergencies such as:
Major accident or trauma
Severe breathlessness
Severe bleeding
Loss of consciousness
Severe chest pain

How does it work?
Calling 111 will get you through to a team of fully trained call advisers, who are supported by experienced nurses.

They will ask you questions to assess your symptoms, and give you the healthcare advice you need or direct you to the right local service.

Where possible, they will book you an appointment or transfer you directly to the people you need to speak to.

If they think you need an ambulance, one will be sent just as quickly if you had dialled 999.

Out-of-hours services are provided during the following periods when the surgery is closed:
Weekends and between 6.00pm and 8.30am Monday to Friday.

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

Welcome to our new website which has been developed to provide the latest and useful information to the patients and visitors. We hope you find the website user friendly and it’s easy for you to locate the desired information.

Please take a look around and see how this new website can make things easier for you and let us know if you have any comments or suggestions via our online form.

Opening Times
Monday08:30 - 19:45
Tuesday08.30 - 18.00
Wednesday08.30 - 18.00
Thursday08.30 - 18.00
Friday08.30 - 18.00
SaturdayClosed
SundayClosed