West View Surgery

Friends and Family Test

The Friends and Family Test is used to provide information and feedback from our patients for the purpose of improving our service to you.

This is an anonymous test and should only take a very short amount of your time.

We would like you to think about your recent experiences of our services and there is a questionnaire available from Reception which we would be grateful if you would complete.

The 47 questionnaires received from 1st July 2017 to 31st May 2017 were answered as follows:

Question 1 – How likely are you to recommend our GP Practice to friends and family if they needed similar care of treatment?

41 patients said it was Likely or Extremely Likely that they would recommend the Practice.

4 said it was neither likely or unlikely.

1 said it was unlikely.

1 said it was extremely unlikely.

This resulted in 87.2% of patients were willing to recommend us.

In answer to Question 2 – If you wished to express dissatisfaction with any aspect of our service, would you know how to do so?

36 said they did know and 11 said they did not know.

This is an improvement on last year and we now have Leaflets which explain the Complaints Service more fully.

Opening Times
Monday08:30 - 19:45
Tuesday08.30 - 18.00
Wednesday08.30 - 18.00
Thursday08.30 - 18.00
Friday08.30 - 18.00